Frequent questions

Customer engagement

  • The number of simultaneous chats is unlimited. However, you can reduce the number of simultaneous chats per agent by sending a request to our team via email at support@watcheezy.com. Please indicate your website and the desired number of simultaneous chats per agent.

  • Two aspects are to be considered here. First of all, Watcheezy identifies only your visitors and does not take into account robots. Second, it can take the traffic page up to 45 seconds to refresh (depending your subscription plan). Any visitor that rebounds on your website does not appear on your traffic page.

Do you have any further questions?

Visit our Q&A pages and find answers to questions asked by our customers (log in/out, targeting, customer commitment or settings) or contact us via the contact form.

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